Order Cancellation

Orders can be cancelled within 12 hours of payment, before shipping begins.

Refunds

You can request a refund if:

• The order doesn’t arrive within the guaranteed time (45 days, excluding processing).
• You receive the wrong item.
• You no longer want the product (must be unused and returned at your expense).

We do not issue refunds if:

• The order doesn’t arrive due to factors within your control (e.g., wrong address).
• The order doesn’t arrive due to circumstances outside our control (e.g., customs delays).
• Refund requests can be made within 15 days after the guaranteed delivery period.